Order Status & Tracking
- My tracking says "Delivered," but I have not received my package
- My tracking hasn't updated in weeks. Is my package lost?
- How can I check the status of my order? (My Order page)
- How can I track my package?
- When will my order be shipped after purchase?
- Why is my order's shipment delayed?
Cancellations & Refunds
Customs & Duties
Item Availability & Prohibited Items
- Why can't I add an item to my cart, or why was it removed at checkout?
- Can I buy event tickets, gift cards, or digital items?
- Can you check or guarantee an item's expiration date?
- Are there any prohibited items for purchase/shipping?
- Can you ship alcohol or food items?
- Can you ship packages containing lithium batteries?
Shipping & Delivery
- What is the shipping process? Why does my item's packaging sometimes look like it has been opened?
- Do you ship to my country?
- How much is international shipping?
- Can I change my shipping address or contact information?
- Can I enter the delivery address and recipient's name in the local language?
- If my order is returned due to an incorrect address or repeated delivery attempts while I was away, can you reship it?
Ordering & Payment
- What payment methods can I use?
- Why was my payment declined, or did my order go through?
- Why does it look like I was refunded, or charged twice? (debit cards)
- I haven't received my order confirmation email. What should I do?
- Will I be charged sales tax or other taxes?
- How do I get a receipt or proof of payment?
Problems With Your Delivered Item
About Our Service
- How do I order with CROSS CART? (A step-by-step guide)
- What fees are included in the total price?
- Are there any important rules I should know before buying?
- Why am I receiving emails from "CROSS CART"?
- Who operates Cross Cart?
- I live in Japan. Can I order through Cross Cart?