Shipping & Delivery
- How can I track my package?
- How can I check the status of my order? (My Order page)
- When will my order be shipped after purchase?
- What is the shipping process? Why does my item's packaging sometimes look like it has been opened?
- Why is my order's shipment delayed?
- How long will it take for my order to arrive after purchase?
About Our Service
- Are there any important rules I should know before buying?
- Who operates Cross Cart?
- How do I order with CROSS CART? (A step-by-step guide)
- I ordered from a shop on BASE. Why am I receiving emails from "CROSS CART"?
- What fees are included in the total price?
- I live in Japan. Can I order through Cross Cart?
Customs & Duties
After-Sales Support
Prohibited & Restricted Items
Ordering & Payment
- Why was my order canceled?
- How do I get a receipt or proof of payment?
- When will I receive my refund?
- Can I cancel my order?
- Can I cancel part of my order?
- What payment methods can I use?