If an item you received is damaged or defective, please contact us via the contact form within 7 calendar days of delivery with the information below, and we will investigate.
๐ฆ Please Keep All Items
Please keep all items, including the shipping box and all packaging materials, until our investigation is complete.
๐งพ Information We Need (all three photos are required)
- A photo of the outside of the shipping box.
- A photo showing the packaging condition, with the items inside the box.
- A clear photo or video of the damaged or defective part of the item.
If these photos (especially the shipping box and the inner packaging) cannot be provided, we are unable to verify the condition on arrival and cannot accept the claim.
๐ณ How We Resolve It
For issues found after delivery, our resolution is a refund (a full refund, or a recalculated amount excluding the affected item). We are unable to offer replacements or reshipments.
๐ For EEA Residents
If your delivery address is in the EEA (the EU, plus Iceland, Liechtenstein, and Norway), you may also withdraw from your purchase within 14 days of receiving your order, for any reason. This requires returning the item at your own shipping cost; we then refund the full amount plus the original standard shipping. Please contact us if you would like to use this option.