If an item is missing from your order, please contact our customer support within 7 calendar days of receiving your package through the link below. Please keep all items and packaging until our investigation is complete.
๐งพ Information We Need
- Your order ID, and the name and quantity of the missing item(s).
- A photo of the item(s) you did receive.
- A photo of the outside of the shipping box.
- A photo showing the packaging condition inside the box.
If these photos (especially the shipping box and the inner packaging) cannot be provided, we are unable to verify the condition on arrival and cannot accept the claim.
๐ณ How We Resolve It
For issues found after delivery, our resolution is a refund (we refund the missing item and recalculate the order total). We are unable to offer replacements or reshipments.
๐ For EEA Residents
If your delivery address is in the EEA (the EU, plus Iceland, Liechtenstein, and Norway), you may also withdraw from your purchase within 14 days of receiving your order, for any reason. This requires returning the item at your own shipping cost; we then refund the full amount plus the original standard shipping. Please contact us if you would like to use this option.