If the tracking status shows "Delivered" but you cannot find your package, please try the following steps first — in many cases, the package is nearby or was received by someone else.
🚚 1. Check the Carrier's Delivery Details
Open the carrier's official tracking page (Japan Post, FedEx, ECMS, etc.) with your tracking number and check the delivery details — the delivery time and location. FedEx, for example, may provide a photo of where the package was left.
📦 2. Look Around and Ask Nearby
Check around your entrance, mailbox, or parcel locker, and ask family members, neighbors, or your building's front desk — packages are often received on your behalf.
📩 3. Contact the Local Carrier
If you still cannot find it, please contact the local delivery carrier directly and ask them to confirm the actual delivery location. As the recipient, you are the one the carrier can share these details with.
⚠️ Please Note
Common causes are an incorrect delivery address entered at checkout, or theft after the package was left at the door. Once the carrier has completed the delivery, we are generally unable to offer compensation or re-shipment. If the carrier confirms a delivery problem on their side, please contact us through the inquiry form with your order number, and we will look into it.