Some countries require the recipient's tax or personal ID number to clear customs — for example, Mexico (RFC/CURP), Chile (RUT), or Indonesia (NPWP/NIK).
🛒 For countries where it's required, please enter it in your cart
For orders to these destinations, entering the required ID number is mandatory in the cart at checkout. Once you enter it there, we'll take care of the customs steps for you.
⚠️ Is the request genuine?
Legitimate requests for this information come from Cross Cart (want.jp) or the carrier handling your shipment. If you are unsure whether a message is genuine, please do not share your details right away — contact us through our official support first and we will confirm.
📩 How to provide it
Some customs documents we can prepare and submit for you. Your personal tax/ID number, however, can only be provided by you. Our support team will guide you on how to submit it safely for your order.
⚠️ If the ID is not provided
If the required ID is not provided and your parcel is returned to us as a result, this is treated as a cancellation for a customer-related reason, and we are unable to offer a refund or reshipment. Please be sure to provide it when requested.
Contact us: https://help.cross-cart.jp/hc/en-us/requests/new