Cross Cart is a proxy purchasing service: we buy physical products from shops in Japan on your behalf and ship them to your international address. Items that are not physical products, or whose contents cannot be identified, cannot be purchased through our service.
🚫 Items We Cannot Handle
- Tickets and membership cards: event and transport tickets (paper or electronic), theme park or facility passes, and membership or point cards.
- Intangible goods: digital content (e.g., game codes, digital gift codes), service subscriptions, online lessons, and other items with no physical product.
- Items with unknown contents: "fukubukuro" (lucky bags), mystery boxes, or other assortments whose contents cannot be identified. Random-assortment items are permitted when the product type itself is clear (e.g., "T-shirt, random color").
✅ Items We Can Handle
Physical gift cards and vouchers with no named holder (for example, prepaid book or shopping cards) are in-stock physical products and can be purchased like any other item.
🛒 What Happens at Checkout
Our system checks each item automatically when you add it to your cart. If the item falls under one of these categories, a message explaining the reason appears and the item cannot be ordered.
⚠️ Please Note
Questions about an event itself (dates, showtimes, seats) should go to the shop or organizer — we do not have this information. If you believe a physical product was flagged by mistake, please contact us with the product page URL and a screenshot of the error screen.
💡 Electronic Tickets
Electronic tickets and other digital items are delivered by the shop directly, so no international shipping is involved. Below the "Add to cart" button you may find an option for customers residing in Japan. Using it means buying directly from the shop without Cross Cart: acceptance, payment methods, and terms are decided by the shop, and Cross Cart cannot support orders placed that way.