As per international shipping regulations, the recipient of the package (the importer) is responsible for handling all customs clearance procedures and for paying any applicable customs duties and taxes.
If your package is being held at customs, please contact your local postal service or the customs office directly with your tracking number to inquire about the necessary steps.
Please be aware that you are responsible for all customs duties, taxes, or any other fees that may be incurred during this process.
If you require a copy of the invoice from us or other documents to assist with the clearance, please feel free to contact our customer support. We will be happy to provide what we can to help.