If your package is held at customs, please contact your local postal service or the customs office directly with your tracking number to ask about the next steps. If they tell you that only the sender can act on the shipment, please contact us and we will assist from our side.
Whether any duties or taxes apply depends on the shipping method chosen at checkout:
- DDU ("Customs duties and taxes may be charged separately upon delivery"): the recipient (importer) is responsible for customs clearance and for paying any applicable duties and taxes.
- DDP ("Customs duties: included"): duties are prepaid, so there is generally no additional charge on delivery.
⚠️ Please Note
- You can issue your own receipt (PDF) anytime from the "Invoice" button on your "My Order" page. If you need other documents to help with clearance, please contact our customer support.