Yes. As a proxy service that purchases and ships items from Japan, we have a few key policies to ensure a safe and smooth shopping experience for everyone. Please take a moment to review them before placing your order.
- Prohibited Items Policy Certain items cannot be shipped internationally due to Japanese law, carrier regulations, or the nature of our service. Please check our list of prohibited items before you order. → View our [Prohibited Items Policy]
- Shipping Policy Delivery from Japan involves two stages: a domestic leg within Japan and an international leg to your address. For full details on shipping timeframes, available countries, and customs procedures, please see our Shipping Policy. → View our [Shipping Policy]
- Returns & Refunds Policy Due to the nature of proxy purchasing, we generally cannot accept returns or cancellations for customer convenience. Please review our policy for what to do in case your item is damaged or you have other issues with your order. → View our [Returns & Refunds Policy]