Please be assured that receiving an email from CROSS CART is the correct and secure process for your international purchase.
When you buy from a Japanese shop for international delivery, CROSS CART (operated by want.jp) purchases the item on your behalf and ships it to you overseas.
What is Cross Cart's Role?
Many Japanese shops are set up to ship only within Japan. CROSS CART acts as a bridge, making it possible for you to buy their items from anywhere in the world. We purchase the item on your behalf and handle all the steps to ship it to your international address.
How It Works
- You place your order for international delivery.
- Cross Cart purchases the item from the shop for you.
- The shop sends the item to the CROSS CART warehouse in Japan.
- CROSS CART inspects, securely repacks, and ships the item internationally to you.
Why You Receive Communications from CROSS CART
Because we handle all the international aspects of your order, all communications regarding international payments, shipping status, tracking numbers, and customer support come directly from the CROSS CART team. This ensures you receive clear, consistent support in English throughout the entire process.