Some shops offer a paid wrapping or packaging option on their product page, and you can select it when you place your order. Because every parcel is opened and repacked at our warehouse in Japan, please read the following before you choose one.
📦 Why Wrapping Cannot Always Be Kept As It Is
Every parcel we receive from the shop is opened at our warehouse in Japan so that we can check the contents against your order, and then repacked in our own materials for international shipping. Customs authorities may also open the parcel to confirm its contents.
Wrapping paper, ribbons, and decorative outer boxes cannot be restored once they have been opened, and we are not able to re-wrap items. For this reason, we cannot guarantee that your item will arrive in its original wrapping — depending on the type of wrapping, it may arrive partly opened, removed, or discarded. The same notice is shown in your cart when a wrapping option is selected.
💳 About Wrapping Fees
A paid wrapping option is included in the item price shown in your cart (displayed as "Options included"). If the wrapping has to be opened, removed, or discarded during inspection, repacking, or customs clearance, or if we judge that the item cannot be shipped safely with the wrapping attached, the wrapping fee is not refunded. This is set out in our Terms of Service.
We also cannot remove a wrapping option, or its fee, from an order that has already been placed. Please check the options you have selected before completing your purchase.
📩 What Can Be Shipped Together With Your Item
Paper items included by the shop — such as a message card, a thank-you card, or a shop leaflet — are packed together with your item and shipped to you. If you would like a message included, please contact the shop directly through the CONTACT page on the shop's website before placing your order.
📦 Our Standard Packaging
Cross Cart does not offer wrapping or packaging options of its own. All parcels are, however, carefully packed as a standard to withstand international shipping: we keep the product's original box, wrap it in cushioning material, and place it in our own shipping box, paying extra attention to fragile items.
⚠️ Sending your order as a gift
We are unable to accommodate requests regarding customs declarations, such as marking the parcel as a gift or lowering the declared value. The commercial invoice attached to the parcel shows the actual value of the items.
🔗 Related Pages
What is the shipping process? Why does my item's packaging sometimes look like it has been opened?
Can I add a note or remarks to my order? (size, engraving, and other requests)
Can you declare a lower value or mark my package as a gift?
Is there an option for more secure packaging?