We regret to inform you that we cannot re-ship items or refund your purchase if the order is returned due to customer-related reasons (e.g., incorrect address, prolonged absence during delivery, refusal to accept the package).
Orders are shipped based on the delivery address information you provide. If the address you entered is incorrect, or if you are unavailable to receive the package after repeated delivery attempts, the package will be returned to Japan.
We will cover the international return shipping fees and handling charges. However, as there is a risk of quality degradation or damage to the product during the return transit, we are generally unable to re-ship items or issue refunds for such cases.
Therefore, we kindly ask you to carefully verify your delivery address and recipient name before finalizing your order, and to promptly respond to any contact from the shipping company during the delivery period to avoid such issues.