If your package could not be delivered and is being sent back to Japan, how we handle it depends on the reason for the return. Once the package arrives back at our warehouse, we confirm the reason and proceed accordingly.
🚚 If the Return Is Due to Customer-Related Reasons
Orders are shipped based on the delivery address information you provide. If the address you entered is incorrect, if the package could not be delivered after repeated attempts or was not picked up within the storage period, or if it was refused, the package will be returned to Japan.
In these cases, we are generally unable to re-ship the item or issue a refund, as there is a risk of quality degradation or damage to the product during the return transit. We will cover the international return shipping fees and handling charges.
📦 If You Believe the Reason Is Different, or Your Tracking Shows a Return
While the package is still on its way back to Japan, the reason and the final handling are not yet confirmed. If your tracking shows that the package is being returned — or if you believe it was returned for a reason other than the ones above — please contact us through the inquiry form with your order number, and we will check.
🚚 How to Avoid This
We kindly ask you to carefully verify your delivery address and recipient name before finalizing your order, and to promptly respond to any contact from the shipping company during the delivery period.