Please be assured that receiving an email from CROSS CART is the correct and secure process for your international purchase.
CROSS CART is the official international shipping partner for the BASE shop where you placed your order.
What is Cross Cart's Role?
Most shops on the BASE platform are only set up to ship within Japan. CROSS CART acts as a "bridge," making it possible for you to purchase their unique items from anywhere in the world. When you order an item from a BASE shop, we (CROSS CART) purchase the item on your behalf and handle all the steps to ship it to your international address.
How It Works
- You place an order on a BASE shop's website.
- Cross Cart purchases the item from the shop for you.
- The shop sends the item to CROSS CART warehouse in Japan.
- CROSS CART inspects, securely repacks, and ships the item internationally to you.
Why You Receive Communications from CROSS CART
Because we handle all the international aspects of your order, all communications regarding international payments, shipping status, tracking numbers, and customer support will come directly from CROSS CART team. This ensures you receive clear, consistent support in English throughout the entire process.