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How Cross Cart works
Order from Japan
Shop from Japanese online stores through Cross Cart.
We prepare your parcel
We receive and check your items, then repack them securely for international shipping.
Ships worldwide
Your order ships internationally with export handled. Customs duties may apply on arrival.
Track and receive
Track your parcel until it arrives at your door.
かんたん海外販売のしくみ
Promoted articles
- My tracking says "Delivered," but I have not received my package
- Why was my order canceled?
- What should I do if I'm asked to pay customs duties?
- Why can't I add an item to my cart, or why was it removed at checkout?
- What is the shipping process? Why does my item's packaging sometimes look like it has been opened?
User Guide
ショップ向けヘルプ
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Order Status & Tracking
Check where your order is, when it will ship, and what to do if your tracking has not updated.
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Cancellations & Refunds
Why orders are canceled, how to request a cancellation, and when your money is returned.
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Customs & Duties
Import duties and taxes, customs procedures, and required documents.
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Item Availability & Prohibited Items
What we can and cannot buy or ship for you, and what to do when an item is unavailable.
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Shipping & Delivery
Shipping methods and costs, address settings, and how your parcel is packed.
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Ordering & Payment
Payment methods, charges on your card, receipts, and order emails.
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Problems With Your Delivered Item
Damaged, missing, or incorrect items, and warranty questions after your package arrives.
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About Our Service
How Cross Cart works, fees, and rules to know before buying.
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Our Policies
Our official shipping policy and returns and refunds policy.
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All Articles
Browse the full knowledge base.